Your privacy is our responsibility

1 Introduction

12jat is a trusted online gaming platform in Bangladesh. We place the highest importance on our members' privacy. This privacy policy explains what information we collect when you use our website, how that information is used, and what steps we take to protect your privacy.

By registering on the 12jat platform or using our services, you acknowledge that you have read and agreed to the terms of this privacy policy. If you disagree with any terms stated in this policy, you are asked to stop using our services.

We may update this policy from time to time. Any significant changes will be communicated to members by email or by posting a notice on the site. Continuing to use the site after changes means you have agreed to the updated policy.

2 What information we collect

12jat collects information about you in several ways. The categories of information collected are described in detail below.

2.1 Information you provide directly

During account registration and use of services, you provide us with the following information:

• Full name and date of birth
• Email address and phone number
• Password and security information
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Identity document details (when identity verification is required)
• Records of communication with the support team

2.2 Automatically collected information

When you access our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Information about which pages you visited on our site and how long you stayed
• Referral source and search keywords
• Information from cookies and similar tracking technologies

2.3 Gaming and transaction information

The following information is recorded as you use our services:

• Deposit and withdrawal history
• Game records and results
• Bonus and promotion usage details
• Date and time of account logins and logouts
• Responsible gaming settings and limits

3 How we use information

12jat uses collected information only for legitimate and transparent purposes. The main areas of use are listed below:

3.1 Service delivery and management

• Creating, verifying, and maintaining your account
• Processing deposits, withdrawals, and other financial transactions
• Personalizing the gaming experience
• Providing bonuses, cashback, and promotional offers
• Managing the VIP program

3.2 Security and protection

• Detecting and preventing fraud and illegal activity
• Verifying account security
• Monitoring suspicious transactions
• Addressing cybersecurity risks

3.3 Communication and support

• Resolving your issues through customer service
• Sending important service-related notifications
• Sending transaction confirmation messages
• Informing you of promotional offers with your consent

3.4 Legal obligations

We may use your information to comply with applicable laws and regulations. This includes age verification (to confirm 21+), identity verification, and anti-money laundering checks.

4 Sharing information with third parties

12jat does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions.
• Game providers: Information required to operate games is shared with the relevant gaming software companies.
• Technology providers: With trusted partners who assist in platform operations, cybersecurity, and analytics.
• Legal requirements: To meet legal obligations when we receive a court order or a valid request from a competent authority.
• Fraud prevention: With organizations that help detect fraud or deceptive activity.

Every third-party organization we work with is committed to protecting the privacy of your information. They may only use the information for the specified purpose.

5 Cookies and tracking technologies

The 12jat website uses cookies and similar technologies. These help improve your browsing experience and analyze the performance of the site.

5.1 Types of cookies

• Essential cookies: Required to maintain login sessions and keep core functionality running.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect information to understand site statistics and user behavior.
• Marketing cookies: Used to show relevant advertisements (only with your consent).

5.2 Cookie controls

You can disable cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit some site functionality and may cause issues with login sessions.

6 Data protection methods

12jat follows industry-standard technologies and processes to protect your personal and financial information.

• SSL encryption: All data transmission on the website is secured with SSL (Secure Sockets Layer) encryption.
• Data encryption: Sensitive information stored on our systems is always kept in an encrypted state.
• Access controls: Only authorized staff can access the information they need.
• Regular security reviews: Our systems undergo regular security audits.
• Firewall protection: Advanced firewalls and intrusion detection systems remain active at all times.
• Staff training: All our staff receive regular training on data privacy.

While we strive to ensure the highest level of security, no system is completely free of risk. To keep your own account secure, use a strong password and never share your login details with anyone.

7 Data retention period

12jat retains your information for specific periods based on necessity:

• Account information: For as long as the account is active and, after closure, as required by legal obligations.
• Transaction records: For a sufficient period to meet financial audit requirements.
• Communication records: For a reasonable period to help improve customer service standards.
• Technical logs: For a limited period for security review purposes.

Once the specified period has ended or there is no longer a legal requirement, your information will be securely deleted or anonymized.

8 Your rights

As a 12jat member, you have the following rights regarding your own information:

8.1 Right to access

You may request a copy of the personal information we hold about you.

8.2 Right to correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done directly through account settings or through the support team.

8.3 Right to deletion

In certain circumstances you may request that your information be deleted. However, if there are legal obligations or legitimate interests, it may not be possible to fulfill this request.

8.4 Right to object to processing

You have the right to object to your information being used for marketing purposes. After receiving such a request, we will act as soon as possible.

8.5 How to exercise your rights

To exercise any of the rights above, contact our support team — through 24/7 live chat or by emailing [email protected]. We will process your request promptly and appropriately.

9 Protection of minors

12jat is strictly for those aged 21 and above. We do not knowingly collect any information from minors. If we become aware that we hold information about a minor, we will delete it immediately and close the associated account.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10 Third-party services

Our platform may have connections to game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other services. These third parties may have their own privacy policies, for which 12jat is not responsible. You are advised to read their policies before using the relevant services.

11 Changes to this policy

12jat reserves the right to amend this privacy policy at any time. In the event of significant changes, we will:

• Send a notification to your registered email
• Publish a notice in a prominent place on the site
• Update the "Last updated" date at the top of the page

Continuing to use the service after changes means you agree to the new policy. You are advised to visit this page regularly.

12 Contact us

If you have any questions, concerns, or requests about this privacy policy, please contact our support team:

• Live chat: Instant 24/7 support is available through the site's live chat.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

We are committed to treating your privacy with respect and responsibility. Your trust and confidence are our most valuable asset.